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Forum Discussion

D K.7's avatar
D K.7
Helpful | Level 5
8 years ago

Android App not uploading photos anymore

Paid dropbox account, Samsung S4   Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck
Mobile
sync
upload
  • D K.7's avatar
    D K.7
    8 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey D K.7, welcome to our community!

Are you talking about our Camera Uploads feature? Is your S4 using Android OS 4.1 or newer? Please give a much detail as you can surrounding this issue. 

Also, please make sure that you’re using the latest version of our mobile app, currently 72.2. 

Let me know. 
Thanks! 
D K.7's avatar
D K.7
Helpful | Level 5
8 years ago

Hello

 

Here are some details:

Dropbox App was 70.2.4 now 72.2.2

Phone model SCH-I545

Android Version 5.0.1

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey D K.7, 

    Thanks for getting back to me. Are you using the Camera Uploads feature?
     
    If so, can you tell me if all photos aren’t being uploaded, or certain ones/types? 

    Also, can you see if photos upload when set to Wifi Only (in our app’s Camera Uploads How to upload settings), and if they upload when set to Wifi or Data plan, and let me know? 
     
    Cheers
    • kirksel's avatar
      kirksel
      Helpful | Level 5
      8 years ago

      I'm having the same issue: my new photos stopped upload a few weeks ago. Android 7.1.1, Note 8,

      Sanchez wrote:
      Hey D K.7, 

      Thanks for getting back to me. Are you using the Camera Uploads feature?
       
       
      I'm having the issue issue. Note 8, Android 7.1.1, settings set to upload on wifi and data and uploads is turned on. Unless I go into the app and then it looks for new photos, it doesn't upload. What can I do?
      • D K.7's avatar
        D K.7
        Helpful | Level 5
        8 years ago

        I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

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