I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so it is not that. I restarted computer but still does not work. I deleted old dropbox files, and still no go. If I use the basic installer it says it is too large, Can someone help.?
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the page. 3. Click on "Settings". 4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked. 5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.
I'm also having trouble in uploading some jpeg files to Dropbox. The status is always "sync in progress" with that spinning blue icon.
On my side it looks like the file is uploaded over and over. Strangely, a different type of document ".doc" works without problems.
I've tried the suggestions from the help articles but no luck.
I am also having trouble with photos stuck in upload. For days and days. No FAQ has provided a solution and I do not see that anyone answers the same questions above in this community discussion. I am about ready to use another program to share my photos with my team. The amount of time spent on trouble shooting with no resolution is not worth my time or the frustration. This should be simple.
Hello there. I just upgraded to Pro and since then I have been having trouble uploading files to my account. I keep getting this message when I try to pull in a folder. When I try to pull in an individual file, it says it is uploading but it's no where to be found.
This is my first time using dropbox, and I want to upload my files. I can upload all of my doc. files, but I can't upload my pptx. files. When I try to drag my power point to dropbox, it just let me to download that file.
The Dropbox desktop application can handle files and folders of any size or number and is the preferred method of uploading files. The web site uploader has a limit of 10GB per file and cannot upload folders, only selections of files. For folders or larger files you need to use the Dropbox desktop application.
You can read more and find a link to download the application here:
I've been trying to upload a file all morning and about about 10 minutes and maybe 40% of file being uploaded, I get an error. Just says file can't be uploaded.
I've tried several different files, and all the same result.
Hi Leslie, it sounds like you are trying to upload files through the Dropbox website. If you are having issues uploading on the website, try uploading using the Dropbox desktop application instead.
The Dropbox desktop application can handle files and folders of any size or number and is the preferred method of uploading files. You can read more and find a link to download the application here:
I can't upload any files from mac OS10/9.5 via the web uploader. Tried every browser (Chrome, Firefox, Safari) Tried multiple files (xlsx and docx and doc and docx). Tried advanced and basic uploader in all browers. File is 20.1 MB. In Basic uploader I get an error 500 message. In advanced uploader I just get an error that it couldn't up load but not error number
Hi Jane, For some reason it worked by itself automaticically. I'm not sure if it worked because I put it in the sync folder and it eventually worked or what. I love dropbox for the transfering files, but I find it very difficult to navigate, Just to figure out how to ask for help confuses me, I'm sure it is because I have little experience in usinging it other than trnsfering files, never really went deeper into dropbox, or I'm just not very smart. In either case it worked and hopefully continues to work. I thank you very much for taking your time to help me.
Using the desktop application is always the best option, I hope you continue transferring your files from there from this point on!
Just letting you know that you are more than welcome to post any questions you may be having here, it'll be a pleasure to follow-up.
Other than that, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT.
Happy Dropboxing, hope you have a great weekend ahead!
Warm regards, JaneA
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I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so it is not that. I restarted computer but still does not work. I deleted old dropbox files, and still no go. If I use the basic installer it says it is too large, Can someone help.?
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I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so it is not that. I restarted computer but still does not work. I deleted old dropbox files, and still no go. If I use the basic installer it says it is too large, Can someone help.?
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I am trying to upload a folder and they show up but aren't uploading. Icons aren't spinning and staying blue. Is the system down? Help
I am trying to upload a folder and they show up but aren't uploading. Icons aren't spinning and staying blue. Is the system down? Help
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Hello, Kristan...
\n
I'm not experiencing any problems whether I use Dropbox's website interface or their desktop client so it's not happening to everyone.
\n
All folders and files that are in my computer's Dropbox folder are synced and can be viewed while logged-in through the website interface.
\n
\n
How much storage space does it show when you look here (eg: 1 GB of 2 GB used)?
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I'm also having trouble in uploading some jpeg files to Dropbox. The status is always \"sync in progress\" with that spinning blue icon. \nOn my side it looks like the file is uploaded over and over. Strangely, a different type of document \".doc\" works without problems. \nI've tried the suggestions from the help articles but no luck.
I'm also having trouble in uploading some jpeg files to Dropbox. The status is always \"sync in progress\" with that spinning blue icon. \nOn my side it looks like the file is uploaded over and over. Strangely, a different type of document \".doc\" works without problems. \nI've tried the suggestions from the help articles but no luck.
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I am also having trouble with photos stuck in upload. For days and days. No FAQ has provided a solution and I do not see that anyone answers the same questions above in this community discussion. I am about ready to use another program to share my photos with my team. The amount of time spent on trouble shooting with no resolution is not worth my time or the frustration. This should be simple.
I am also having trouble with photos stuck in upload. For days and days. No FAQ has provided a solution and I do not see that anyone answers the same questions above in this community discussion. I am about ready to use another program to share my photos with my team. The amount of time spent on trouble shooting with no resolution is not worth my time or the frustration. This should be simple.
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Hello there. I just upgraded to Pro and since then I have been having trouble uploading files to my account. I keep getting this message when I try to pull in a folder. When I try to pull in an individual file, it says it is uploading but it's no where to be found.
Hello there. I just upgraded to Pro and since then I have been having trouble uploading files to my account. I keep getting this message when I try to pull in a folder. When I try to pull in an individual file, it says it is uploading but it's no where to be found.
\n
\n
Thanks!
\n
\n
Andrea
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I need to upload 3900 files of 98 gig in total. When I do this the remark from drop box is that it can only load 3000.
I need to upload 3900 files of 98 gig in total. When I do this the remark from drop box is that it can only load 3000.
\n
what must I do.
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This is my first time using dropbox, and I want to upload my files. I can upload all of my doc. files, but I can't upload my pptx. files. When I try to drag my power point to dropbox, it just let me to download that file.
This is my first time using dropbox, and I want to upload my files. I can upload all of my doc. files, but I can't upload my pptx. files. When I try to drag my power point to dropbox, it just let me to download that file.
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Do you know why?
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p.s. I'm sorry if my English is bad.
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Hi Felicia,
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The Dropbox desktop application can handle files and folders of any size or number and is the preferred method of uploading files. The web site uploader has a limit of 10GB per file and cannot upload folders, only selections of files. For folders or larger files you need to use the Dropbox desktop application.
\n
You can read more and find a link to download the application here:
The Dropbox desktop application can handle files and folders of any size or number and is the preferred method of uploading files. The web site uploader has a limit of 10GB per file and cannot upload folders, only selections of files. For folders or larger files you need to use the Dropbox desktop application.
\n
You can read more and find a link to download the application here:
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I've been trying to upload a file all morning and about about 10 minutes and maybe 40% of file being uploaded, I get an error. Just says file can't be uploaded.
I've tried several different files, and all the same result.
I've been trying to upload a file all morning and about about 10 minutes and maybe 40% of file being uploaded, I get an error. Just says file can't be uploaded.
I've tried several different files, and all the same result.
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Hi Leslie, it sounds like you are trying to upload files through the Dropbox website. If you are having issues uploading on the website, try uploading using the Dropbox desktop application instead.
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The Dropbox desktop application can handle files and folders of any size or number and is the preferred method of uploading files. You can read more and find a link to download the application here:
Hi Leslie, it sounds like you are trying to upload files through the Dropbox website. If you are having issues uploading on the website, try uploading using the Dropbox desktop application instead.
\n
The Dropbox desktop application can handle files and folders of any size or number and is the preferred method of uploading files. You can read more and find a link to download the application here:
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:135609_4"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:228301":{"__typename":"User","id":"user:228301","uid":228301,"login":"Behavioral C","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-11-11T17:21:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:228301"},"ModerationData:moderation_data:135610":{"__typename":"ModerationData","id":"moderation_data:135610","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:135610":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:228301"},"id":"message:135610","revisionNum":1,"uid":135610,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:135608"},"conversation":{"__ref":"Conversation:conversation:224879"},"subject":"Re: Why can't I upload files to my Dropbox account?","moderationData":{"__ref":"ModerationData:moderation_data:135610"},"body":"
I can't upload any files from mac OS10/9.5 via the web uploader. Tried every browser (Chrome, Firefox, Safari) Tried multiple files (xlsx and docx and doc and docx). Tried advanced and basic uploader in all browers. File is 20.1 MB. In Basic uploader I get an error 500 message. In advanced uploader I just get an error that it couldn't up load but not error number
I can't upload any files from mac OS10/9.5 via the web uploader. Tried every browser (Chrome, Firefox, Safari) Tried multiple files (xlsx and docx and doc and docx). Tried advanced and basic uploader in all browers. File is 20.1 MB. In Basic uploader I get an error 500 message. In advanced uploader I just get an error that it couldn't up load but not error number
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May I know if your account has enough storage quota for the large file?
May I know if your account has enough storage quota for the large file?
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:224924_4"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:224944":{"__typename":"ModerationData","id":"moderation_data:224944","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:224944":{"__typename":"ForumReplyMessage","uid":224944,"id":"message:224944","revisionNum":1,"author":{"__ref":"User:user:413560"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:224924"},"conversation":{"__ref":"Conversation:conversation:224879"},"subject":"Re: Why can't I upload files to my Dropbox account?","moderationData":{"__ref":"ModerationData:moderation_data:224944"},"body":"
Hi Jane, For some reason it worked by itself automaticically. I'm not sure if it worked because I put it in the sync folder and it eventually worked or what. I love dropbox for the transfering files, but I find it very difficult to navigate, Just to figure out how to ask for help confuses me, I'm sure it is because I have little experience in usinging it other than trnsfering files, never really went deeper into dropbox, or I'm just not very smart. In either case it worked and hopefully continues to work. I thank you very much for taking your time to help me.
Hi Jane, For some reason it worked by itself automaticically. I'm not sure if it worked because I put it in the sync folder and it eventually worked or what. I love dropbox for the transfering files, but I find it very difficult to navigate, Just to figure out how to ask for help confuses me, I'm sure it is because I have little experience in usinging it other than trnsfering files, never really went deeper into dropbox, or I'm just not very smart. In either case it worked and hopefully continues to work. I thank you very much for taking your time to help me.
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Using the desktop application is always the best option, I hope you continue transferring your files from there from this point on!
\n
\n
Just letting you know that you are more than welcome to post any questions you may be having here, it'll be a pleasure to follow-up.
\n
\n
Other than that, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT.
Happy Dropboxing, hope you have a great weekend ahead!
Using the desktop application is always the best option, I hope you continue transferring your files from there from this point on!
\n
\n
Just letting you know that you are more than welcome to post any questions you may be having here, it'll be a pleasure to follow-up.
\n
\n
Other than that, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT.
Happy Dropboxing, hope you have a great weekend ahead!
\n
Warm regards, JaneA
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Why can't I upload files to my Dropbox account?","moderationData":{"__ref":"ModerationData:moderation_data:219129"},"body":"
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the page. 3. Click on \"Settings\". 4. From the \"Profile\" tab, scroll down to the section titled \"Preferences\" and uncheck the box next to \"Include me in early releases\" if it is checked. 5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the page. 3. Click on \"Settings\". 4. From the \"Profile\" tab, scroll down to the section titled \"Preferences\" and uncheck the box next to \"Include me in early releases\" if it is checked. 5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.
\n
\n
Let me know if you need further help!
\n
\n
Thanks!
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Dropbox Staff
Super User
![\"><br> </p>\"](\"https://www.dropboxforum.com/hc/user_images/j-ymlS0HWbnVlrnKziWByQ.png\")