I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so...
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the page. 3. Click on "Settings". 4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked. 5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.
Hi Jane, For some reason it worked by itself automaticically. I'm not sure if it worked because I put it in the sync folder and it eventually worked or what. I love dropbox for the transfering files, but I find it very difficult to navigate, Just to figure out how to ask for help confuses me, I'm sure it is because I have little experience in usinging it other than trnsfering files, never really went deeper into dropbox, or I'm just not very smart. In either case it worked and hopefully continues to work. I thank you very much for taking your time to help me.
Using the desktop application is always the best option, I hope you continue transferring your files from there from this point on!
Just letting you know that you are more than welcome to post any questions you may be having here, it'll be a pleasure to follow-up.
Other than that, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT.
Happy Dropboxing, hope you have a great weekend ahead!
Warm regards, JaneA
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A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so...","body@stringLength":"387","rawBody":"
I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so it is not that. I restarted computer but still does not work. I deleted old dropbox files, and still no go. If I use the basic installer it says it is too large, Can someone help.?
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I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so it is not that. I restarted computer but still does not work. I deleted old dropbox files, and still no go. If I use the basic installer it says it is too large, Can someone help.?
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2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the page. 3. Click on \"Settings\". 4. From the \"Profile\" tab, scroll down to the section titled \"Preferences\" and uncheck the box next to \"Include me in early releases\" if it is checked. 5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.
\n
\n
Let me know if you need further help!
\n
\n
Thanks!
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Hi Jane, For some reason it worked by itself automaticically. I'm not sure if it worked because I put it in the sync folder and it eventually worked or what. I love dropbox for the transfering files, but I find it very difficult to navigate, Just to figure out how to ask for help confuses me, I'm sure it is because I have little experience in usinging it other than trnsfering files, never really went deeper into dropbox, or I'm just not very smart. In either case it worked and hopefully continues to work. I thank you very much for taking your time to help me.
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Using the desktop application is always the best option, I hope you continue transferring your files from there from this point on!
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\n
Just letting you know that you are more than welcome to post any questions you may be having here, it'll be a pleasure to follow-up.
\n
\n
Other than that, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT.
Happy Dropboxing, hope you have a great weekend ahead!
\n
Warm regards, JaneA
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Dropbox Staff
