You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

RiaT's avatar
RiaT
Explorer | Level 4
3 months ago

Dropbox is uploading duplicate camera upload images, why?

When I open my dropbox folder on my computer in order to download photos from my mobile phone, all pictures are downloaded twice.

Looking at my dropbox on-line and on the app on my phone I can see photos appear twice, sometimes 3 times.

 

I have to delete all the duplicated pictures manually ☹️

 

What can I do to stop this?

 

This is a screenshot

2024-10-14 17.51.36.jpg

2024-10-14 17.51.36-1.jpg

2024-10-14 17.51.35.jpg

2024-10-14 17.51.35-1.jpg

2024-10-14 17.51.33.jpg

2024-10-14 17.51.33-1.jpg

2024-10-14 17.51.32.jpg

2024-10-14 17.51.32-1.jpg

 

2024-0904 08.36.43.jpg

08.36.43¯1.jpg

2024-09-24 08.36.43-2.jpg

Camera uploads
Mobile
Sync
upload
  • Hannah's avatar
    Hannah
    3 months ago

    Thanks for the info, Ria.

     

    In your initial screenshots, I do see a discrepancy between the images, which is that two of the duplicates seem to have been "captured by AutoStamper", which is indeed a 3rd party app.

     

    Can you check if this app edits your photos, perhaps in the background, without you doing it manually?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi RiaT, thanks for bringing this to our attention.

     

    Are the duplicate images different in some way visually, such as with a filter or aspect ratio (4:3 and 16:9)?

     

    What mobile device, OS and Dropbox mobile app version are you currently running?

     

    This will help me to assist further!

    • RiaT's avatar
      RiaT
      Explorer | Level 4
      3 months ago

      Hello Jay 

      Thanks for the reply.

       

      No, the photos have not been edited at all. They are identical. Nothing has been done to  the aspect ratio, by me anyway.

       

      Computer: Windows 11 Pro 23H2            V209.4.3661

      Mobile: Android 14                                      App version 398.2.2

       

      Hope this helps.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the update, RiaT.

         

        Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!