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Forum Discussion
Why can't I upload files to my Dropbox account?
I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so...
Hi djfrankief,
Let' s check on some things together:
1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.3) Check for incompatible file names - You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.Let me know if you need further help!
Thanks!
I am trying to upload a folder and they show up but aren't uploading. Icons aren't spinning and staying blue. Is the system down? Help
AFTER HAVING NO TROUBLE WITH DROPBOX RE UPLOADS FROM MY MOBILE BEFORE I NOW HAVE MANY AWAITING UPLOAD .I ALSO AM GETTING ANNOYED AT TIME WAITING FOR THIS & MUST CONSIDER LEAVING DROPBOX AS I CANT FIND A SUITABLE ANSWER TO THIS
And there's nothing but silence here. Ugh
Hello, Kristan...
I'm not experiencing any problems whether I use Dropbox's website interface or their desktop client so it's not happening to everyone.
All folders and files that are in my computer's Dropbox folder are synced and can be viewed while logged-in through the website interface.
- How much storage space does it show when you look here (eg: 1 GB of 2 GB used)?
I can access the website interface using:
HAVE YOU READ THE HELP CENTER ARTICLES BELOW?
-
If not, I'd recommend that you use them as a starting point to get ideas.
- Same issue here. Files show as "uploading" but not happening. Of course I have space in the clowd. Please tell me what's wrong. Any bug? Thanks
- Zed
Dropbox Staff
Hi djfrankief,
Let' s check on some things together:
1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.3) Check for incompatible file names - You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.Let me know if you need further help!
Thanks!
I'm also having trouble in uploading some jpeg files to Dropbox. The status is always "sync in progress" with that spinning blue icon.
On my side it looks like the file is uploaded over and over. Strangely, a different type of document ".doc" works without problems.
I've tried the suggestions from the help articles but no luck.I am also having trouble with photos stuck in upload. For days and days. No FAQ has provided a solution and I do not see that anyone answers the same questions above in this community discussion. I am about ready to use another program to share my photos with my team. The amount of time spent on trouble shooting with no resolution is not worth my time or the frustration. This should be simple.
I can't get my files to upload. I restarted my computer. Didn't help. I cleared my cookies and cache. Didn't help. Reinstalled Chrome. Didn't help.
When I drag the folder over, the entire DropBox screen gets a green border, but nothing happens.
I should add that it worked fine when I uploaded something from my work computer. I don't know what else to do to my home PC to make it work again.
The tech at library suggested accessing libraries wifi before sending Dropbox. Same thing w uploading stuff to YouTube. I have boost mobile. The wifi is spotty. I noticed when I log into Apple Store wifi or Starbucks wifi n upload to YouTube it's instantaneous. This could b the problem w the Dropbox. By the way I got iPhone 5 and I was afraid it would be hard. It's so easy to photo videotape. The Apple Store downloaded GoPro editing app called splice. Splice will access all of your google drive n android taken photos and help you edit on iPhone
Ok.. seen all of your issues.. I am having somewhat of a similar predicament. For years, Dropbox was uploading my word documents smoothly, then yesterday, BAM.. no more!!! Says cannot sync file when in use???? So now I have to save file to my desktop, copy and paste it into Dropbox. A few extra steps, but time consuming none the least.
So does anyone have a fix???
Last time when it did this I reinstalled Dropbox, and it took much time to re-download all my files, although I already had the Dropbox folder on my hard disk. I thought will sync normal, but now I have a similar problem, it shows "Uploading 34 files, ( 10.601 kb/sec, 1 sec left)" since 2 days. I checked "Don`t limit" in Preferences - Bandwidth - Upload rate, but no change in status. Don`t know what to do, it still Syncing ... Help!
