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Forum Discussion
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
I'm using dropbox for quite some time. Never had problems.
All of a sudden it starts syncing old maps.
When I remove them from dropbox (for example by putting them on my computer or even in the trash), they return automatically.
Ross_SDropbox Staff
tijsboom wrote:
I'm using dropbox for quite some time. Never had problems.
All of a sudden it starts syncing old maps.
When I remove them from dropbox (for example by putting them on my computer or even in the trash), they return automatically.
Hi there,
I've sent you an email to follow up on this, we'll get to the bottom of it!
Many thanks in advance.
I'm actually having this exact issue: files I deleted about 5 to 6 years ago are appearing back in my Dropbox. When I go to view their prior history, I get an error and it says none is available. Can someone please contact me about this? Thank you.
- Ross_S
A788286432 wrote:
I'm actually having this exact issue: files I deleted about 5 to 6 years ago are appearing back in my Dropbox. When I go to view their prior history, I get an error and it says none is available. Can someone please contact me about this? Thank you.
Sure!
I'll email you now and follow up that way.
This exact issue happening today to me as well. All my synced computers re-downloading files from 2011. Feeling privacy violations and confusion.
Yep same problem here, it's a annoying because I have limited space on my local hard drive and some large old files that just live on the cloud. Now I'm worried that I've no control over how my disk fills up. Changing password...
I am having this issue as well. Old folders from years ago reappeared today.
And the same here. Folders from 2010/11 are back again. As far as I can see no current files are deleted or changed - just old folders reappearing.
- Rich
Super User II
tijsboom wrote:
When I remove them from dropbox (for example by putting them on my computer or even in the trash), they return automatically.If a file or folder returns when you delete it, it's usually because it was unable to be deleted on one of your connected devices.
You delete a file on computer A. Dropbox is informed that it has been deleted and syncs that change to your account. Dropbox on your other devices is notified that the file has been deleted, so they also remove the file. On computer B, Dropbox is unable to remove that file for whatever reason (permission, locked, read-only, etc.). The result is that the file remains in place. Dropbox sees the file is still there, thinks it's been added and uploads it back to your account. All your other devices are notified of the "new" file and they sync it back down.
So the problem is that the file or folder in question on one of your devices is unable to be deleted. Figure out which (use Previous Versions to see which computer is adding it back) and fix what is holding it there, and you'll be able to delete it.No good Rich. The reappearing files are throwing error 400 when trying to check the version history.
