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slikjunk 's avatar
slikjunk
Explorer | Level 4
5 years ago

Unable to save to Dropbox

I am using an iPad with IOS 12. When I try to save a file the “save” option is greyed out, even if I choose a folder. I have deleted the Dropbox app and reinstalled with the same result. Locking for assistance.

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  • Jay's avatar
    Jay
    5 years ago

    Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey slikjunk ; thanks for using Dropbox and welcome to our Community!

     

    It looks like Dropbox may have not been set as a location in the Files app. Can you please open the Files app on your device and press ‘edit’.?

     

    From there, under locations, you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'.

     

    After this is done then, please try again and let us know the results. 

     

    Thanks!

    • slikjunk 's avatar
      slikjunk
      Explorer | Level 4
      5 years ago

      It wasn’t in the files app, but this didn’t solve the problem. Everything is still greyed out.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for clarifying that for me slikjunk .

     

    In that case, could you update your device's OS and our app's version to the latest possible and grant the relevant permissions to our mobile app through your iPad's Privacy Settings?

     

    Maybe that will do the trick :nerd:

    • slikjunk 's avatar
      slikjunk
      Explorer | Level 4
      5 years ago

      Thanks for the suggestion, but I have an iPad Air and version 12 of IOS is as far as I can go. The ironic thing is I used to be able to save w/o an issue.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi @slikjunk!

         

        Would you mind sending me a screenshot of where you're getting stuck there?

         

        Also, if you could just let me know a step-by-step guide of the actions you take up until that point, that would be very helpful too.

         

        Cheers!

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