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Forum Discussion

slikjunk 's avatar
slikjunk
Explorer | Level 4
5 years ago

Unable to save to Dropbox

I am using an iPad with IOS 12. When I try to save a file the “save” option is greyed out, even if I choose a folder. I have deleted the Dropbox app and reinstalled with the same result. Locking for ...
Delete
Mobile
Sync
  • Jay's avatar
    Jay
    5 years ago

    Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for clarifying that for me slikjunk .

 

In that case, could you update your device's OS and our app's version to the latest possible and grant the relevant permissions to our mobile app through your iPad's Privacy Settings?

 

Maybe that will do the trick :nerd:

  • slikjunk 's avatar
    slikjunk
    Explorer | Level 4
    5 years ago

    Thanks for the suggestion, but I have an iPad Air and version 12 of IOS is as far as I can go. The ironic thing is I used to be able to save w/o an issue.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi @slikjunk!

       

      Would you mind sending me a screenshot of where you're getting stuck there?

       

      Also, if you could just let me know a step-by-step guide of the actions you take up until that point, that would be very helpful too.

       

      Cheers!

      • slikjunk 's avatar
        slikjunk
        Explorer | Level 4
        5 years ago

        The steps I have taken is use the “Save to Dropbox” option in IOS. The “save” option is grayed out. It suggests “Choose a folder”, which I have done. I get the same result. 

         

        Attached I have 2 screenshots of those steps.

         

        Edited by moderator

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