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Forum Discussion

slikjunk 's avatar
slikjunk
Explorer | Level 4
5 years ago

Unable to save to Dropbox

I am using an iPad with IOS 12. When I try to save a file the “save” option is greyed out, even if I choose a folder. I have deleted the Dropbox app and reinstalled with the same result. Locking for ...
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  • Jay's avatar
    Jay
    5 years ago

    Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey slikjunk ; thanks for using Dropbox and welcome to our Community!

 

It looks like Dropbox may have not been set as a location in the Files app. Can you please open the Files app on your device and press ‘edit’.?

 

From there, under locations, you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'.

 

After this is done then, please try again and let us know the results. 

 

Thanks!

slikjunk 's avatar
slikjunk
Explorer | Level 4
5 years ago

It wasn’t in the files app, but this didn’t solve the problem. Everything is still greyed out.

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