Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don't see any alternatives which allow me to view current data so I can delete files. I don't want to upgrade as I do not use drop box that often.
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Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
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Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
I had the same issue and between these steps it was fixed, but I have no idea which actually did the trick, or why.
First of all, I wasn't logged in here, and clicked the kudos button in a comment. I was redirected to the "Create an account" page, where it asked for an username. When I tried to go back, all pages I had visited in this website were only showing the "Create an account" page. Even clicking an result from Google redirected me back to that page... So I cleared the cookies for dropboxforum.com.
Tha fixed my issue with this forum, but, strangely enough, when I went back to my dropbox tab and tried once again to load from the https://www.dropbox.com/ link (with nothing after the /), I actually got to my files page! I have no idea why deleting only the dropboxforum.com cookies made my files show up, but it's worth a try! I took that chance to delete files and go back to being below my space limit, so I have no way of reproducing that, or finding out exactly why those steps worked.
tl;dr:
It's probably only step 4 that does the trick, but I listed all of them because you never know.
Wow that worked!
Thanks, worked!
This is ridiculous and frustrating. It won't let me in to remove any files per your instructions. The pop up insists I pay $12.99 per month. I am not interested in upgrading ..it's a money grab. I just want to get my files off Dropbox and use it as little as possible in the future.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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