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How to delete files when your drop box is full

How to delete files when your drop box is full

MM2
Helpful | Level 5
Go to solution

My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don't see any alternatives which allow me to view current data  so I can delete files. I don't want to upgrade as I do not use drop box that often.

20 Replies 20

Mark
Super User II
Go to solution
DM92 - is this on the Dropbox website?

If so you should be able to just tap the X on the top right of the screen to go past the menu option, or, tap ESC on your keyboard.

Note, however, that the X is sometimes hidden if you dont have your browser on a standard 100% resolution.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

DM92
New member | Level 2
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It was on the Dropbox website but none of that worked.

Thankfully after deciding to reinstall the Desktop App, a couple of things synced up so I removed them from Dropbox and surprisingly that got me back down to below the quota

avishalom
New member | Level 2
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This is a lie. I cannot delete, and I cannot leave shared folders. (which are the cause of this for me) a shared folder is now 18GB and locking me out.

avishalom
New member | Level 2
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The solution i found is to use this link 

 

https://www.dropbox.com/home

 

to access the files. 

Mark
Super User II
Go to solution
Another way of doing that would be to go to www.dropbox.com/share , leaving the share AND while leaving it selecting the option to not keep a copy

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Saah
New member | Level 2
Go to solution

I had the same issue and between these steps it was fixed, but I have no idea which actually did the trick, or why.

 

First of all, I wasn't logged in here, and clicked the kudos button in a comment. I was redirected to the "Create an account" page, where it asked for an username. When I tried to go back, all pages I had visited in this website were only showing the "Create an account" page. Even clicking an result from Google redirected me back to that page... So I cleared the cookies for dropboxforum.com.

 

Tha fixed my issue with this forum, but, strangely enough, when I went back to my dropbox tab and tried once again to load from the https://www.dropbox.com/ link (with nothing after the /), I actually got to my files page! I have no idea why deleting only the dropboxforum.com cookies made my files show up, but it's worth a try! I took that chance to delete files and go back to being below my space limit, so I have no way of reproducing that, or finding out exactly why those steps worked.

 

tl;dr:

  1. Log out of dropboxforum
  2. Click on a kudos button
  3. You'll be redirected to the "create an account" page, close the tab
  4. Delete all dropboxforum.com cookies
  5. Try accessing https://www.dropbox.com/ again

It's probably only step 4 that does the trick, but I listed all of them because you never know.

bethink
New member | Level 2
Go to solution

Wow that worked!

 

pezcrow
New member | Level 2
Go to solution

Thanks, worked!

MicheleL
New member | Level 2
Go to solution
The system is clearly made not to suggest this solution, thank you very much @avishalom!

pierre b.18
New member | Level 2
Go to solution

This is ridiculous and frustrating. It won't let me in to remove any files per your instructions.  The pop up insists I pay $12.99 per month. I am not interested in upgrading ..it's a money grab. I just want to get my files off Dropbox and use it as little as possible in the future. 

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    BayAreaBioTech New member | Level 2
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