We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

MM2's avatar
MM2
Helpful | Level 5
8 years ago

How to delete files when your drop box is full

My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don'...
Delete
deleting
FAQ
Quota
  • Vivian's avatar
    Vivian
    8 years ago

    Hi there,

     

    Thanks for reaching out to us!

     

    When your Dropbox folder is over quota then file syncing will stop. Files are not removed and once you bring your account under quota the syncing will resume.

     

    To get your account under quota you can do any of the following:

     

    1. Upgrade your account

     

    2. Increase your storage quota by referring friends. Please see here https://help.dropbox.com/space/earn-space-referring-friends  to earn more space by referrals.

     

    3. Leave shared folders. Check out Help Center article https://help.dropbox.com/files-folders/leave-shared-folder.

     

    4. Remove files from your Dropbox. For more information on how to remove files visit https://help.dropbox.com/desktop-web/delete-files.

       

    Hope this helps! Let me know how it works out.  

     

    Thanks,

     

    Vivian                

Mark's avatar
Mark
Icon for Super User II rankSuper User II
DM92 - is this on the Dropbox website?

If so you should be able to just tap the X on the top right of the screen to go past the menu option, or, tap ESC on your keyboard.

Note, however, that the X is sometimes hidden if you dont have your browser on a standard 100% resolution.
DM92's avatar
DM92
New member | Level 2
8 years ago
It was on the Dropbox website but none of that worked.

Thankfully after deciding to reinstall the Desktop App, a couple of things synced up so I removed them from Dropbox and surprisingly that got me back down to below the quota

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!