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MM2's avatar
MM2
Helpful | Level 5
8 years ago

How to delete files when your drop box is full

My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don'...
Delete
deleting
FAQ
Quota
  • Vivian's avatar
    Vivian
    8 years ago

    Hi there,

     

    Thanks for reaching out to us!

     

    When your Dropbox folder is over quota then file syncing will stop. Files are not removed and once you bring your account under quota the syncing will resume.

     

    To get your account under quota you can do any of the following:

     

    1. Upgrade your account

     

    2. Increase your storage quota by referring friends. Please see here https://help.dropbox.com/space/earn-space-referring-friends  to earn more space by referrals.

     

    3. Leave shared folders. Check out Help Center article https://help.dropbox.com/files-folders/leave-shared-folder.

     

    4. Remove files from your Dropbox. For more information on how to remove files visit https://help.dropbox.com/desktop-web/delete-files.

       

    Hope this helps! Let me know how it works out.  

     

    Thanks,

     

    Vivian                

Zed's avatar
Zed
Icon for Dropbox Staff rankDropbox Staff

Hello Extorted,

 

When you are overquota on your free account, unfortunately you hit your 2GB limit and not being able to sync makes sense since you have no available space. Your account will not freeze completely though, you get the options to download and/or delete files from your account to free up space and go under-quota.

 

To get more space you can upgrade to our Plus plan or you can check here to see what you can do to get some more free space.

 

Thanks!

avishalom's avatar
avishalom
New member | Level 2
8 years ago
This is a lie. I cannot delete, and I cannot leave shared folders. (which are the cause of this for me) a shared folder is now 18GB and locking me out.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 years ago
      Another way of doing that would be to go to www.dropbox.com/share , leaving the share AND while leaving it selecting the option to not keep a copy
    • bethink's avatar
      bethink
      New member | Level 2
      8 years ago

      Wow that worked!

       

    • MicheleL's avatar
      MicheleL
      New member | Level 2
      8 years ago
      The system is clearly made not to suggest this solution, thank you very much @avishalom!

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