Blank Screen Sharing Link

[chtyehimbawm]

Hey everyone!

Having troubling sharing link with someone (Anyone with a link). Whenever someone clicks the link, the page appear blank white. The link won't load at all, just a white screen. I've deleted the link and recreated it. Still won't show up. Also, not just this specific link. It's all of the links.

Any tips?

[wedoaesthetic]

Hello,

I am hearing from several customers that upon clicking on a shared link containing multiple files, they are landing on a blank page with no options (not loading, just blank after loading). Upon checking myself, I see that this issue is indeed existing across several of my products / shared links. I've used 185gb out of 3TB with a "Professional" plan.

Please help. 

[wedoaesthetic]

same issues here

[donnamaeb]

Dropbox support on Twitter says they are aware of the situation and are working on a fix.

[Tony78]

Does anyone know why my Dropbox folder links seem to have stopped working today? They now just go to a blank screen, which is very frustrating because they were working when I tested them yesterday and are linked-to in some important business pitches I've sent out. 

Because my problem was originally identified in Chrome -- regardless of whether I'm logged in or logged out of my Dropbox account -- I've tried pasting the links in Safari, but that still just goes to a blank screen. I also sent four links to a work colleague to try on his computer, but he had the same experience. Both of us are working on Macs.

I have a Dropbox Basic account, which I've been using for several years without this issue. I just checked and I'm using less than half of the 2GB of storage, so it's not like I've gone over the storage limit. It's like my whole account has somehow become corrupted today, not sure if that's temporary or permanent. I don't want to change the links I've already sent out; I just want them to start working again. 

[alkis]

Hallo,

I still have problem  with editing Microsft Office files. Please, help !!!!

 

[donnamaeb]

Mine are working now. 

[Megan · Accepted solution]

Hey all, I hope you're doing well! 

It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible. 

Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal for now. Can you also check on your end, and let me know? 

Very thankful that you all brought this to our attention. 

[Estudio Preto e Branco]

Thanks Megan. everything seems to be working perfectly now!

[rockyjost]

We seem to be having this issue again. Started out with content not showing, but now a full blank screen. Shortening the URL seems to resolve it, but any time a link is clicked from a comment notification, only a blank screen will appear.

[Megan]

Hey @rockyjost, how are you today? 

Have you tried accessing the link, using a different browser, by any chance? What about incognito mode on your current browser? 

Let me know of the results!