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chtyehimbawm's avatar
chtyehimbawm
New member | Level 2
3 years ago

Blank Screen Sharing Link

Hey everyone!   Having troubling sharing link with someone (Anyone with a link). Whenever someone clicks the link, the page appear blank white. The link won't load at all, just a white screen. I'...
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  • Megan's avatar
    Megan
    3 years ago

    Hey all, I hope you're doing well! 

     

    It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible. 

     

    Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal for now. Can you also check on your end, and let me know? 

     

    Very thankful that you all brought this to our attention. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey all, I hope you're doing well! 

 

It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible. 

 

Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal for now. Can you also check on your end, and let me know? 

 

Very thankful that you all brought this to our attention. 

rockyjost's avatar
rockyjost
Explorer | Level 4
3 years ago

We seem to be having this issue again. Started out with content not showing, but now a full blank screen. Shortening the URL seems to resolve it, but any time a link is clicked from a comment notification, only a blank screen will appear.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey rockyjost, how are you today? 

     

    Have you tried accessing the link, using a different browser, by any chance? What about incognito mode on your current browser? 

     

    Let me know of the results! 

    • woody5190's avatar
      woody5190
      New member | Level 2
      2 years ago

      I only get the white screen. At first it would open a pdf but not a jpg. now nothing works. Please help! I'm on a basic plan and have never had any problems

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey woody5190, sorry to hear you're having issues with this.


        Can you please clear your browser's cache or try another browser and let us know how it goes?

         

        Thanks!

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