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Forum Discussion
After several years, my Dropbox files and folders are gone
I've had my Dropbox account for many years and had stored many files/folders there. I haven't visited it in several years as I didn't need to access those files at the time. I tried to access them today only to find all my own files/folders were gone. I still have some shared folders from about 5 years ago, but none of my own files. Was there a purge done in the last 3 years that would have removed them all? I checked my old laptop where I had synced/installed the Dropbox app and they were not showing up there either.
Thanks
John
- Walter
Dropbox Staff
Hey John B - sorry to hear about this.
You must have logged into the account sometime in the previous year, otherwise the account would have been closed due to inactivity probably.
Do you see any signs of your missing files in your events page by the way? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.
In any case, please keep us posted, John.
I don't see an "Events" option, just Photos, Signatures, Shared, File Rqeuests, Deletions. Nothing is in Deletions. Accounts are closed for inactivity? Hmm you'd think there would be warning on that. If it was closed due to inactivity and I logged in after that time, would it remember folders that were shared with me by others?
John
- Hannah
Hey John B , sorry to jump in here.
Walter linked the events page for you in his reply above, but here it is again:
https://www.dropbox.com/events
Accounts are closed after 12 months of inactivity, but if you can see old shared folders from years ago, then no such action was taken on your account.
Do you remember any file names, so that you can search for them through the search bar at the top left of this page?
- Hi all,
I used to have around 2gb of information, now for some reason, all this information suddenly disapeared.
Has someone faced the same problem?- Rich
Super User II
RdL_uy wrote:
I used to have around 2gb of information, now for some reason, all this information suddenly disapeared.When was the last time you accessed the account? Do you see anything on your Events page?
- Hi, I access regularly, I have not been working this days, but around 2 weeks I access and everything was there. It seems like the account has been reseted for some reason
- I haven’t use Dropbox for about 5-6 years. I thought all my pictures still be there, unfortunately, when I logged in couple of days ago all my files and pictures weren’t there anymore… 😩
Does it mean that Dropbox just deleted everything?- Hannah
Sorry to hear about this, Xmas Tree.
When an account has been inactive for more than 12 moths, it should actually be completely deleted.
When you tried to login to your account, did the site allow you to simply login, or were you perhaps prompted to create a new account with your email address?
- Hello 👋. It allowed me to log in. I didn’t have to create a new account.
