You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
After several years, my Dropbox files and folders are gone
I've had my Dropbox account for many years and had stored many files/folders there. I haven't visited it in several years as I didn't need to access those files at the time. I tried to access them to...
I haven’t use Dropbox for about 5-6 years. I thought all my pictures still be there, unfortunately, when I logged in couple of days ago all my files and pictures weren’t there anymore… 😩
Does it mean that Dropbox just deleted everything?
Does it mean that Dropbox just deleted everything?
- Hannah
Dropbox Staff
Sorry to hear about this, Xmas Tree.
When an account has been inactive for more than 12 moths, it should actually be completely deleted.
When you tried to login to your account, did the site allow you to simply login, or were you perhaps prompted to create a new account with your email address?
- Hello 👋. It allowed me to log in. I didn’t have to create a new account.
- Megan
Hey Xmas Tree, considering you've last logged into the account 5-6 years ago, it sounds logical that the content wouldn't be there.
As a last thing, you can always check your events page, to see if it's empty or not. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
