You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
After several years, my Dropbox files and folders are gone
I've had my Dropbox account for many years and had stored many files/folders there. I haven't visited it in several years as I didn't need to access those files at the time. I tried to access them to...
Walter
Dropbox Staff
Dropbox StaffHey John B - sorry to hear about this.
You must have logged into the account sometime in the previous year, otherwise the account would have been closed due to inactivity probably.
Do you see any signs of your missing files in your events page by the way? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.
In any case, please keep us posted, John.
I don't see an "Events" option, just Photos, Signatures, Shared, File Rqeuests, Deletions. Nothing is in Deletions. Accounts are closed for inactivity? Hmm you'd think there would be warning on that. If it was closed due to inactivity and I logged in after that time, would it remember folders that were shared with me by others?
John
- Hannah
Hey John B , sorry to jump in here.
Walter linked the events page for you in his reply above, but here it is again:
https://www.dropbox.com/events
Accounts are closed after 12 months of inactivity, but if you can see old shared folders from years ago, then no such action was taken on your account.
Do you remember any file names, so that you can search for them through the search bar at the top left of this page?
