You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

wol1936's avatar
wol1936
Explorer | Level 4
2 months ago

Failure to upload several thousands of files through the website

I am trying to upload the contents of my website (which is no longer active on the web). I have successfully done this previously, but this time dropbox hangs up  on me whether I use drag and drop or upload button. Fails both with Chrome and Brave. Could the magnitude of what I am attempting be the problem - about 13K files, 128 Mb. Smaller uploads no problem.

Sync
upload
Web
  • Hannah's avatar
    Hannah
    2 months ago

    Thanks for reaching out to our Community, wol1936.

     

    I think the issue in this case is the total number of files you're trying to upload, not the size.

     

    You're trying to upload them at once, right? Can you try with, say, 2-3k files at a time, to see if that works?

     

    Keep me posted.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for reaching out to our Community, wol1936.

     

    I think the issue in this case is the total number of files you're trying to upload, not the size.

     

    You're trying to upload them at once, right? Can you try with, say, 2-3k files at a time, to see if that works?

     

    Keep me posted.

    • wol1936's avatar
      wol1936
      Explorer | Level 4
      2 months ago

      Thanks Hannah, you are absolutely right. It was just a matter of patience. After a while with the system seemingly freezing, file transfer started and all turned out well in the end.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        I'm happy to hear that it worked out well, wol1936!

         

        If you need anything else, please let us know.

         

        Have a wonderful day!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!