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Forum Discussion
Account deleted after being in a locked state. Can I recover it?
My account was deleted due to it being in a locked state. I am trying to recover my files. I only noticed that it was i a locked state 2 days after it was deleted. I don't even need the account back, just the files. That's all I care about. Is the ANY possible way to retreive them?
- Megan
Dropbox Staff
Hey there, @Samara Christopher, welcome to our Community!
Since that would require some account-specific info, I would suggest reaching out to our Support about this.
If you've already done that, would you mind sharing the ticket number info with me, in order to locate it on my end?
Thanks a bunch!
Hi megan! Thabks for reaching out. The ticket number and title is below.
Ticket #24141202: DB: account was deleted due to locked state
- Megan
Thanks for the ticket number @Samara Christopher!
I can see that your case has been sent to our Specialized agents, in order to check what can be done about this.
Hold tight, and an agent will update you shortly. Thanks!
- Hi Megan I’m having the same issue as Samara can you help me as well?
Apparently, Once the warning date for account deletion because it's in locked state, it automatically deletes. Not even the specialized agent can recover the account. Which sucks!
