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Forum Discussion

Samara Christopher's avatar
Samara Christopher
Explorer | Level 3
4 months ago

Account deleted after being in a locked state. Can I recover it?

My account was deleted due to it being in a locked state. I am trying to recover my files. I only noticed that it was i a locked state 2 days after it was deleted. I don't even need the account back,...
Delete
Restore
Samara Christopher's avatar
Samara Christopher
Explorer | Level 3

Hi megan! Thabks for reaching out. The ticket number and title is below.

 

Ticket #24141202: DB: account was deleted due to locked state

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the ticket number @Samara Christopher!

 

I can see that your case has been sent to our Specialized agents, in order to check what can be done about this. 

 

Hold tight, and an agent will update you shortly. Thanks!

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