We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

FLHowe's avatar
FLHowe
New member | Level 2
8 years ago

ALL MY FILES ARE MISSING!

I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Delete
Restore or delete
aprimhb's avatar
aprimhb
New member | Level 2

Wow what a condescending response. I was reading this back and forth to figure out what may have happened to several of my files. I had a ton of images on dropbox and they are all gone (but yet their associated text files remain), and I have not even opened that folder in a couple of months, so there is no way I deleted them. Dropbox is clearly having problems and these condescending responses are not helpful. Maybe it will happen to you someday and you can see how frustrating it is. I am paying for dropbox, so this is extra frustrating.

aprimhb's avatar
aprimhb
New member | Level 2
8 years ago

 My comment above was in response to Mark, super user.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey aprimhb, welcome to our community! 

    I’m sorry to hear about your missing images. I suggest that you write in to our support team here. If your images went missing that long ago, there may be nothing that we can do, but perhaps an agent can have a look at your account, and see what caused this. 
     
    Cheers

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!