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FLHowe's avatar
FLHowe
New member | Level 2
8 years ago

ALL MY FILES ARE MISSING!

I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Delete
Restore or delete
mychang's avatar
mychang
Explorer | Level 3

Thanks for the tips, much appreciated! I had a bunch of my files from my Walmart.com work computer and I don't see it there in the other devices unfortunately! The only device I see is my personal laptop, so not sure what I could do next?

 
Maybe I need to talk to customer support again....
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey mychang, 

Sometimes we have more than one Dropbox account, and things can get mixed up. The place to start is on https://www.dropbox.com. Log in here, and check your devices. If you don’t see a connected device, then you may need to log in with a different email address, as you may have connected (linked) that device to another Dropbox account. 

Take a look at this, and get back to me when you have a chance. 

Thanks, and have a great weekend :slight_smile:
 

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