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Forum Discussion
ALL MY FILES ARE MISSING!
I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Mark
Super User II
Super User IIDropbox cannot delete your files. It doesnt have the code or capability to do so.
Sometimes 'events' doesnt show up large events. Or, it groups them with other events so it isnt obvious.
In terms of your ticket you can track at http://dropbox.zendesk.com
Sometimes 'events' doesnt show up large events. Or, it groups them with other events so it isnt obvious.
In terms of your ticket you can track at http://dropbox.zendesk.com
Well, not sure what happened then. There is no way I bulk deleted more than 100 files all at once. They are simply gone. All of my file folders are empty.
- Jane
Dropbox Staff
So you are saying, that if I uploaded all of these files to my DropBox account, which my understanding it is a file storage solution, like Google Drive, but then deleted them off of my hard drive on my laptop, that somehow DropBox knows I deleted them off of my hard drive and automatically deletes them from my DropBox account without any notification?
If this is true, than I really regret using DropBox. I put these files there to store for a reason, because my laptop was too full. Because yes, I did delete them off of my hard drive, in order to make room. Hence why I used what I thought to be an external storage place.
I submitted a ticket a few days ago, and have received no response.
- MarkYes - because THAT is the whole point of Dropbox. Dropbox is NOT an external storage provider. So when you put them inside the Dropbox folder you only moved the folder they were in on your hard drive. Dropbox is a syncing tool. It is designed so that everything is on every device at all times..... see how easy it is then to 'bulk delete more than 100 files at once' :)
As an aside. Once things have uploaded you could of course use Selective Sync to remove them locally, but, leave them on the cloud only: www.dropbox.com/help/175
