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FLHowe's avatar
FLHowe
New member | Level 2
8 years ago

ALL MY FILES ARE MISSING!

I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Delete
Restore or delete
FLHowe1's avatar
FLHowe1
Helpful | Level 5

I did that yesterday. Submitted a support ticket. Hopefully they can help me. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
Dropbox cannot delete your files. It doesnt have the code or capability to do so.

Sometimes 'events' doesnt show up large events. Or, it groups them with other events so it isnt obvious.

In terms of your ticket you can track at http://dropbox.zendesk.com
  • FLHowe's avatar
    FLHowe
    New member | Level 2
    8 years ago

    Well, not sure what happened then. There is no way I bulk deleted more than 100 files all at once. They are simply gone. All of my file folders are empty. 

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey @FLHowe & @BenTan, 
       
      I'm here to follow-up on the matter and your open support requests. 
       
      Please keep in mind that deletion events can sometimes happen when someone reorganizes files in a new location or moves them to their desktop. Since the files are no longer in the Dropbox folder, those changes are synced to both the website and other connected devices.
       
      Secondly, please keep in mind that deletions may occur if the Dropbox folder is placed on an external drive and it gets disconnected accidentally without being unlinked, since this is perceived by Dropbox as moving files to a different location. 
       
      If you've already written in to us on the case, I’d be glad to follow-up on your open tickets and make sure that a colleague gets on them soon. Please let me know your a ticket number in your reply here. It's a 7 digit number, which you can find on the email heading that you receive soon after you submit your support request. 
       
      Will be awaiting your messages here, 
      JaneA
      • FLHowe1's avatar
        FLHowe1
        Helpful | Level 5
        8 years ago

        So you are saying, that if I uploaded all of these files to my DropBox account, which my understanding it is a file storage solution, like Google Drive, but then deleted them off of my hard drive on my laptop, that somehow DropBox knows I deleted them off of my hard drive and automatically deletes them from my DropBox account without any notification? 

         

        If this is true, than I really regret using DropBox. I put these files there to store for a reason, because my laptop was too full. Because yes, I did delete them off of my hard drive, in order to make room. Hence why I used what I thought to be an external storage place. 

         

        I submitted a ticket a few days ago, and have received no response. 

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