We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

FLHowe's avatar
FLHowe
New member | Level 2
8 years ago

ALL MY FILES ARE MISSING!

I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Delete
Restore or delete
BenTan's avatar
BenTan
New member | Level 2
8 years ago

I'm missing huge amounts of work out of two folders with absolutely no explanation. I haven't deleted the files and haven't done anything out of the ordinary. I can search for the old folders when I use dropbox in my browser, however when I go to click on the files they say they've been deleted – of which I can't find them in the deleted files section.. This is HUGELY frustrating.


I'm completely screwed if this doesn't get resolved – has anyone else been suffering from this?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Have you followed JaneA's advice?
    • FLHowe1's avatar
      FLHowe1
      Helpful | Level 5
      8 years ago

      Did not work. Events does not show me deleting these files. Which I wouldn't have deleted them. It's ALL of my work. ALL of it. Obviously something DropBox did to my account because it would have been impossible for me to "accidentally" delete at least 100 files at the same time. 

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey BenTan, welcome to our forum! 
    I have moved your post here, so we can concentrate our efforts all in one place. 
     
    FLHowe & BenTan, have you tried the suggestions offered above by Mark and Jane? If you have, and are not successful in locating your files, I suggest you write in to our support team here for further investigation and troubleshooting. Our team will take a look at your account, and discuss your restoration options with you! 
     
    Thanks!
    • FLHowe1's avatar
      FLHowe1
      Helpful | Level 5
      8 years ago

      I did that yesterday. Submitted a support ticket. Hopefully they can help me. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        8 years ago
        Dropbox cannot delete your files. It doesnt have the code or capability to do so.

        Sometimes 'events' doesnt show up large events. Or, it groups them with other events so it isnt obvious.

        In terms of your ticket you can track at http://dropbox.zendesk.com

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!