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Forum Discussion
Website keeps pausing my upload
I just signed up on Dropbox with a basic free plan. I tried uploading a 7MB MP3 file, and Dropbox keeps pausing the upload. It tells me to check my Internet connection, but there is nothing wrong with my Internet connection. Every time I re-start the upload, the website pauses the upload. I am using a Dell PC, with Windows 10. I tried re-starting the computer, re-starting Dropbox website, turning off my browser extensions, and turning off my Norton antivirus software. Nothing helps. Other relevant information: the upload speed, before the pauses, is very slow. Dropbox tells me it will take about 30 minutes to upload this MP3 file that is just above 7MB in size.
How can I possibly use Dropbox, if I can't even upload my first file?
- Hannah
Dropbox Staff
Hey NorthernHarrier, sorry to hear about this.
Have you tried a different browser or a private browsing window, to see if that helps?
Keep me posted.
@Hannah, thanks very much for your attention to my issue and for your suggestions. I just tried a private browsing window on Edge, the original browser I tried, and I found the same result. I then tried Chrome, and the same result occurred - very slow upload speed, then the inevitable pause and suggestion that I check my internet connection, which is fine. I am now at a loss for any ideas as to how to use Dropbox.
- Hannah
Thanks for trying, NorthernHarrier.
Is it possible to try from a different network/connection, to see if you get those same results again?
Also, which one is your main browser and which version of the browser are you using?
