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Forum Discussion
Website keeps pausing my upload
I just signed up on Dropbox with a basic free plan. I tried uploading a 7MB MP3 file, and Dropbox keeps pausing the upload. It tells me to check my Internet connection, but there is nothing wrong w...
Hannah
Dropbox Staff
Dropbox StaffHey NorthernHarrier, sorry to hear about this.
Have you tried a different browser or a private browsing window, to see if that helps?
Keep me posted.
@Hannah, thanks very much for your attention to my issue and for your suggestions. I just tried a private browsing window on Edge, the original browser I tried, and I found the same result. I then tried Chrome, and the same result occurred - very slow upload speed, then the inevitable pause and suggestion that I check my internet connection, which is fine. I am now at a loss for any ideas as to how to use Dropbox.
- Hannah
Thanks for trying, NorthernHarrier.
Is it possible to try from a different network/connection, to see if you get those same results again?
Also, which one is your main browser and which version of the browser are you using?
@ Hannah, I only have one network connection. I'm using the latest versions of both Edge and Chrome. I open each browser on its update page, so the latest versions are automatically loaded when I open each of them.
- Megan
Hi NorthernHarrier, odd indeed. As a last resort, can you try to restore the browser back to its default settings and disable any browser plugins?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
If it fails again, make sure to grab a screenshot, in order for me to have a visual too. Thanks!
