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NorthernHarrier's avatar
NorthernHarrier
Explorer | Level 4
9 months ago

Website keeps pausing my upload

I just signed up on Dropbox with a basic free plan.  I tried uploading a 7MB MP3 file, and Dropbox keeps pausing the upload.  It tells me to check my Internet connection, but there is nothing wrong w...
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NorthernHarrier's avatar
NorthernHarrier
Explorer | Level 4

@Hannah, thanks very much for your attention to my issue and for your suggestions.  I just tried a private browsing window on Edge, the original browser I tried, and I found the same result.  I then tried Chrome, and the same result occurred - very slow upload speed, then the inevitable pause and suggestion that I check my internet connection, which is fine.  I am now at a loss for any ideas as to how to use Dropbox.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for trying, NorthernHarrier.

 

Is it possible to try from a different network/connection, to see if you get those same results again?

 

Also, which one is your main browser and which version of the browser are you using?

  • NorthernHarrier's avatar
    NorthernHarrier
    Explorer | Level 4
    9 months ago

    @ Hannah, I only have one network connection.  I'm using the latest versions of both Edge and Chrome.  I open each browser on its update page, so the latest versions are automatically loaded when I open each of them.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi NorthernHarrier, odd indeed. As a last resort, can you try to restore the browser back to its default settings and disable any browser plugins?
       

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

       

      If it fails again, make sure to grab a screenshot, in order for me to have a visual too. Thanks!

      • NorthernHarrier's avatar
        NorthernHarrier
        Explorer | Level 4
        9 months ago
        Hannah: When I turned on my VPN before signing in to Dropbox, that completely solved the problem. Comcast must be throttling the data flow to/from my IP address. How can I get them to stop doing that?! Anyway, thanks for showing an interest in my issue. Looks like I have a workaround solution. I’m stuck with using it, probably, due to Comcast having a legal monopoly on service in my area.

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