We see an "Upload paused" error on the Dropbox website, even though our team has enough space.

[jitendrakashyap]

Hello Team,

We are currently experiencing an issue with our Dropbox. The files are not uploading as expected.

Could you please assist us in resolving this issue?

[jitendrakashyap]

We have 7 TB of available space, so storage capacity shouldn't be the issue. To help diagnose the problem, I'm sharing some screenshots for your reference. These may provide more context and assist in identifying the root cause of the upload issue.

[Megan]

Hey there, @jitendrakashyap, thanks for posting here today! 

Have you tried restarting your device, and also trying a different browser in order to upload your content? 

If not, please give it a go, and let me know if you get the same results there.

Keep me posted, thanks! 

[jitendrakashyap]

I have tried all the suggested solutions, but it's still not working. Could you please assist me with this?

[jitendrakashyap]

I have downloaded the app as well for dropbox it's not working.

[Nancy]

@jitendrakashyap, sorry for jumping in. Can you clarify how many videos you tried to upload to www.dropbox.com at once? If you try uploading a single video, do you still see the same error? 

Can you also clarify what you see on the desktop app? Any additional screenshots you can send over are appreciated.

[jitendrakashyap]

We have been experiencing persistent issues with uploading files to Dropbox for the past 3 to 4 months. Despite multiple attempts to resolve the problem, it remains unsolved, significantly impacting our workflow.

We have a substantial amount of storage space available, so capacity isn't the issue. Our team relies heavily on Dropbox for daily operations, and this disruption has caused considerable delays.

Could you please assist us in identifying and resolving this issue as soon as possible? If you need any additional information or diagnostics, please let us know.

[Nancy]

@jitendrakashyap, in case you haven’t seen my previous reply, can you please check it and let me know more info? We’ll take it from there.

[jitendrakashyap]

Hello Nancy,

I’m uploading one video at a time, but it’s still showing the same error.

[jitendrakashyap]

Hi Nancy,
Sharing a screenshot for the same.
I have tried to upload the video recently.