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We see an "Upload paused" error on the Dropbox website, even though our team has enough space.
Hello Team,
We are currently experiencing an issue with our Dropbox. The files are not uploading as expected.
Could you please assist us in resolving this issue?
I have downloaded the app as well for dropbox it's not working.
Nancy
Dropbox Staff
Dropbox Staffjitendrakashyap, sorry for jumping in. Can you clarify how many videos you tried to upload to www.dropbox.com at once? If you try uploading a single video, do you still see the same error?
Can you also clarify what you see on the desktop app? Any additional screenshots you can send over are appreciated.
We have been experiencing persistent issues with uploading files to Dropbox for the past 3 to 4 months. Despite multiple attempts to resolve the problem, it remains unsolved, significantly impacting our workflow.
We have a substantial amount of storage space available, so capacity isn't the issue. Our team relies heavily on Dropbox for daily operations, and this disruption has caused considerable delays.
Could you please assist us in identifying and resolving this issue as soon as possible? If you need any additional information or diagnostics, please let us know.
- Nancy
@jitendrakashyap, in case you haven’t seen my previous reply, can you please check it and let me know more info? We’ll take it from there.
Hello Nancy,
I’m uploading one video at a time, but it’s still showing the same error.
Hi Nancy,
Sharing a screenshot for the same.
I have tried to upload the video recently.- Megan
Hey @jitendrakashyap!
I know it's a long shot, but have you also cleared the cache of the default web browser on your computer?
Could you temporarily disable any antivirus or firewalls you may have running on your computer and try again?
Since you mentioned that the app is also facing issues, would you mind clarifying the app's current syncing status and version that you're using, please? Feel free to let me know if you get any errors when using the app too.
