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jitendrakashyap's avatar
jitendrakashyap
Explorer | Level 3
3 months ago

We see an "Upload paused" error on the Dropbox website, even though our team has enough space.

Hello Team, We are currently experiencing an issue with our Dropbox. The files are not uploading as expected. Could you please assist us in resolving this issue?  
Sync and upload
Uploading
jitendrakashyap's avatar
jitendrakashyap
Explorer | Level 3

Hello Nancy,

I’m uploading one video at a time, but it’s still showing the same error.



jitendrakashyap's avatar
jitendrakashyap
Explorer | Level 3
3 months ago

Hi Nancy,
Sharing a screenshot for the same.
I have tried to upload the video recently.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @jitendrakashyap!

     

    I know it's a long shot, but have you also cleared the cache of the default web browser on your computer?

     

    Could you temporarily disable any antivirus or firewalls you may have running on your computer and try again?

     

    Since you mentioned that the app is also facing issues, would you mind clarifying the app's current syncing status and version that you're using, please? Feel free to let me know if you get any errors when using the app too. 

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