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jitendrakashyap's avatar
jitendrakashyap
Explorer | Level 3
3 months ago

We see an "Upload paused" error on the Dropbox website, even though our team has enough space.

Hello Team, We are currently experiencing an issue with our Dropbox. The files are not uploading as expected. Could you please assist us in resolving this issue?  
Sync and upload
Uploading
jitendrakashyap's avatar
jitendrakashyap
Explorer | Level 3

We have 7 TB of available space, so storage capacity shouldn't be the issue. To help diagnose the problem, I'm sharing some screenshots for your reference. These may provide more context and assist in identifying the root cause of the upload issue.


Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey there, jitendrakashyap, thanks for posting here today! 

 

Have you tried restarting your device, and also trying a different browser in order to upload your content? 

 

If not, please give it a go, and let me know if you get the same results there.

 

Keep me posted, thanks! 

  • jitendrakashyap's avatar
    jitendrakashyap
    Explorer | Level 3
    3 months ago

     

    I have tried all the suggested solutions, but it's still not working. Could you please assist me with this?

    • jitendrakashyap's avatar
      jitendrakashyap
      Explorer | Level 3
      3 months ago

      I have downloaded the app as well for dropbox it's not working.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        jitendrakashyap, sorry for jumping in. Can you clarify how many videos you tried to upload to www.dropbox.com at once? If you try uploading a single video, do you still see the same error? 

         

        Can you also clarify what you see on the desktop app? Any additional screenshots you can send over are appreciated.

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