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Forum Discussion

mdea1a's avatar
mdea1a
Explorer | Level 4
2 years ago

Still syncing desktop and downloads

I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the entire app, and reinstalled, and it is still doing it. Can you change this on your end. It is exceptionally frustrating. I don't want these files backed up.

Desktop
Dropbox Backup
Sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there mdea1a - sorry to hear about this.

     

    Can you please navigate to your backups page and let me know if you're able to find and/or delete your backups from there?

     

    If you do and the issue persists, please send us a screenshot of the app's status so that we can have a look too.

     

    Thanks!

    • mdea1a's avatar
      mdea1a
      Explorer | Level 4
      2 years ago

      Thank you. Yesterday, I tried to delete the backups from the web page you linked. And it subsequently deleted my downloads and desktop files on the computer too. And so I had to restore them. It says that it is unlinked. It says backup is disabled. It said that before I reinstalled per the other instructions in this forum.

      • mdea1a's avatar
        mdea1a
        Explorer | Level 4
        2 years ago

        Here is the second screenshot of the local app

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