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Forum Discussion

mdea1a's avatar
mdea1a
Explorer | Level 4
12 months ago

Still syncing desktop and downloads

I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the enti...
Desktop
Dropbox Backup
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi there mdea1a - sorry to hear about this.

 

Can you please navigate to your backups page and let me know if you're able to find and/or delete your backups from there?

 

If you do and the issue persists, please send us a screenshot of the app's status so that we can have a look too.

 

Thanks!

  • mdea1a's avatar
    mdea1a
    Explorer | Level 4
    12 months ago

    Thank you. Yesterday, I tried to delete the backups from the web page you linked. And it subsequently deleted my downloads and desktop files on the computer too. And so I had to restore them. It says that it is unlinked. It says backup is disabled. It said that before I reinstalled per the other instructions in this forum.

    • mdea1a's avatar
      mdea1a
      Explorer | Level 4
      12 months ago

      Here is the second screenshot of the local app

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi mdea1a, thanks for the screenshots! 

         

        Based on the info that you shared with us, it seems that Backup is indeed disabled. 

         

        Is your Downloads & Desktop folder both inside Dropbox as we speak? 

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