Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

mdea1a's avatar
mdea1a
Explorer | Level 4
2 years ago

Still syncing desktop and downloads

I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the enti...
desktop
Dropbox Backup
sync
mdea1a's avatar
mdea1a
Explorer | Level 4
2 years ago

Thank you. Yesterday, I tried to delete the backups from the web page you linked. And it subsequently deleted my downloads and desktop files on the computer too. And so I had to restore them. It says that it is unlinked. It says backup is disabled. It said that before I reinstalled per the other instructions in this forum.

mdea1a's avatar
mdea1a
Explorer | Level 4
2 years ago

Here is the second screenshot of the local app

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi mdea1a, thanks for the screenshots! 

     

    Based on the info that you shared with us, it seems that Backup is indeed disabled. 

     

    Is your Downloads & Desktop folder both inside Dropbox as we speak? 

    • mdea1a's avatar
      mdea1a
      Explorer | Level 4
      2 years ago

      Yes and as noted, when I try to remove it, it deletes the files from online Dropbox but also locally on my computer. Hope there is a solution to disconnect it. Here is the screenshot of how it shows in Finder within my Dropbox

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mdea1a, out of curiosity, can you try out these steps, and let me know if you can do this, or if you get any errors? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!