We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

BernardDaBox's avatar
BernardDaBox
New member | Level 2
2 years ago

Sharing a file requires a Dropbox account to view?

I designated a friend to view my file by adding her email; she received the link but says she can't access without opening a dropbox account. Is that true?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi @BernardD, thanks for bringing this to our attention.

     

    If you're sharing a file directly to another user, then they would need a Dropbox account to view and access it.

     

    Could you try sharing a link to the file instead to see if this helps?

     

    Keep me updated with any progress!

    • cbush456's avatar
      cbush456
      Explorer | Level 4

      Sharing link with someone without Dropbox account asks for login.  This is contrary to Dropbox information? I have 3 screenshots that say no Dropbox account is needed. I will not use Dropbox until this login requirement is dropped.  Requiring all 25 people I'm sending a .mp4 to login is disgusting.   

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        cbush456 wrote:

        Sharing link with someone without Dropbox account asks for login. ... I will not use Dropbox until this login requirement is dropped.


        You don't need an account to access a shared link. If you're sharing the file directly, an account is needed, but one is NOT needed for a view-only shared link.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!