Shared link asks viewers to request access. Why does this happen?

[skepticalthinker]

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox states they "do not have access to this file" and offers the option to request access, which I must individually approve.  I have other files configured with these same settings, and those with whom I've shared those links can access them without any separate approval.  I don't know why this particular file is different.  Am I missing something?

[Hannah]

Hey @kellanp, thanks for the nudge here.

Just to confirm, is the link in question a "can edit" or a "can view" one?

[kellanp]

Hi Hannah,

Ok, so I just realized what I am doing wrong. I didn't realize when creating a link that there was a selection to set View or Edit?! I've been using dropbox for a while now and TIL something new!! Sorry for bothering you. 

[Bm22782]

It has not been resolved yet.  But I did receive an email from dropbox and basically, the link in the pdf is not recognizing anything dropbox.com and that it is a dropbox issue.  If by chance, the individual that receives the link has dropbox and is logged in, it works fine.  It's just affecting those not logged in or do not have an account.

[Bm22782]

All of our links go out as 

"can view"

[Megan]

Hey @Bm22782, thanks for posting here! 

I'm assuming this is a consistent behavior with all of your shared links, and it's not isolated to one specific shared link, right? 

When did this start happening on your end? 

Keep me posted, and we'll take it from there! 

[Bm22782]

It's not isolated to one link.  It's happening to all of our links for about the last 2-4 weeks.

[Megan]

Thank you for clarifying @Bm22782!

And I'm assuming you're using these steps when creating a shared link, right? 

[Bm22782]

That is correct

[Walter]

Thanks for confirming this for us @Bm22782 

Could you also let us know if you have 'Disable downloads' set to ON for any of your files?

If so, does the issue persist if you turn it off? 

[Bm22782]

To my knowledge, they are not disabled.  I am not finding this option in Settings.