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Forum Discussion
Shared folder requests sent to Microsoft accounts don't work, why?
Hi, I share about 100 folders everyday to clients and have been doing this for several years.
Only a few days ago ALL the client emails which were almost anything other than gmail wouldn't work!!
I have no idea what has changed. Hotmail account nothing etc.
I do know I can copy the link and share via email but I want to have the Share / Transfer feature working like it did two days ago.
any advice would be great please. the dropbox live chat was useless, I asked for a phone call but no support. I even upgraded to the professional account but no support and sharing still won't work to hotmail accounts . any help greatly appreciated please 🙂
- Jay
Dropbox Staff
Hi SS47, thanks for bringing this to our attention
We did experience some issues with sharing files directly to some users. This should have been resolved now by our engineers.
Could you please resend your files to see if they are able to receive them?
This will help me to assist further!
thank you. Yes, we did just try to numerous hotmail accounts and it still won't work. 😞
- Jay
Thanks for the reply, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
