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SS47's avatar
SS47
Explorer | Level 3
4 months ago

Shared folder requests sent to Microsoft accounts don't work, why?

Hi, I share about 100 folders everyday to clients and have been doing this for several years.   Only a few days ago ALL the client emails which were almost anything other than gmail wouldn't work...
emails
Share
Shared Folders
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi SS47, thanks for bringing this to our attention

 

We did experience some issues with sharing files directly to some users. This should have been resolved now by our engineers.

 

Could you please resend your files to see if they are able to receive them?

 

This will help me to assist further!

  • SS47's avatar
    SS47
    Explorer | Level 3
    4 months ago

    thank you. Yes, we did just try to numerous hotmail accounts and it still won't work. 😞

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Thanks for the reply, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

      • SS47's avatar
        SS47
        Explorer | Level 3
        4 months ago

        Hi Jay, I have sent numerous requests but no one has contacted me 😞

        Numerous hotmail emails still won't work. 

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