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Re: Remove temporary ban

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Remove temporary ban

EtienneT
New member | Level 2
‎01-22-2023 08:19 AM
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Hello,

Seems like I exceeded the monthly bandwidth of my free account and my public links are temporarily banned. I don’t seem to be able to remove the ban myself and I didn’t find any ways to contact support. How can I remove the ban or contact support ?

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Mark
Super User II
‎01-22-2023 08:23 AM
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Hi @EtienneT 

 

Bans are automatically removed by Dropbox - usually after at least 24 hours, although this is longer if you've had bans previously. There is no way around this (even with the help of support) except by paying to upgrade to Pro.


 


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5 Replies 5

Mark
Super User II
‎01-22-2023 08:23 AM
Go to solution

Hi @EtienneT 

 

Bans are automatically removed by Dropbox - usually after at least 24 hours, although this is longer if you've had bans previously. There is no way around this (even with the help of support) except by paying to upgrade to Pro.


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

EtienneT
New member | Level 2
‎01-22-2023 01:01 PM
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Thank you, Mark, for your answer!!

calebhaydock
New member | Level 2
‎06-29-2023 10:28 AM
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So What do the temporary bans do? Is it because it exceeded the 2gb amount so locked it until it went back below that level?

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Walter
Dropbox Staff
‎06-29-2023 02:57 PM
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Hey @calebhaydock, the mentioned bans are referring to the bandwidth usage of your shared links, not your account's quota.

 

Let us know if you have any other questions. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Maxx Hendriks
New member | Level 2
‎07-31-2023 10:40 AM
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Even paying to upgrade to Pro doesn't help. You'll still be banned for 24. Makes no sense.

Need more support?