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wtong86's avatar
wtong86
Explorer | Level 3
2 years ago

Office version 2021 and 2016 can't edit file.

I facing an issue once other colleague share the file using office 2021 standard. I am using office 2016 and cannot edit the file.  But the colleague set the permission for edit and view already. Is ...
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wtong86's avatar
wtong86
Explorer | Level 3

Hi,

 

   The file is excel. We using local excel instead of web. We can edit the file and save but the file not updated once other person open it using 2021 office

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey wtong86, do you see the changes online when you visit your account online though?

 

Asking, because we need to make sure this isn't a syncing problem that's causing this. 

 

Let me know!

  • wtong86's avatar
    wtong86
    Explorer | Level 3
    2 years ago

    Hi,

     

        No changes. Is it the office version will causing this issue?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Have you made sure the desktop app is open & syncing the way it should wtong86? 

       

      Also, it might sound trivial, but are your files inside your Dropbox folder at the moment? 

      • wtong86's avatar
        wtong86
        Explorer | Level 3
        2 years ago

        Hi,

         

           You still not answer my question, is it the office different will causing this issue?

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