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branditfa's avatar
branditfa
New member | Level 2
2 years ago

Not getting comments notifications on shared dropbox files

I have all my notification settings turned on but im not getting any notifications. STEPS: 1. I create and save a file in dropbox 2. Create, copy and share link with people (both within my organ...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey branditfa, sorry to hear you're having issues with this.

 

Can you  navigate to a (sample) shared file and confirm you've subscribed to its comments from the right hand pane? 

 

Also, have you checked your email's spam/junk folder in case those emails end up there somehow?

 

Keep me posted on your findings and we'll take it from there.

  • branditfa's avatar
    branditfa
    New member | Level 2
    2 years ago

    I was not aware that we had to subscribe to the file, is there a way to automate it so that if I (the user that created the shared link)  share a file I get automatically subscribed to said file?
    Or a way to get notified to a all files shared from a specific group?

    Also, just by doing some initial tests, i have received a notification on my dropbox app but not via email

    Checked spam folder and nothing there either

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