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Forum Discussion

lindsayihart1's avatar
lindsayihart1
New member | Level 2
2 months ago

My file request link is suddenly opening to a white screen

Near the end of huge project that has directed folks to a request link.  It did open to an upload screen, now it's a white page.   PLEASE HELP!!!
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  • BenDBX's avatar
    BenDBX
    2 months ago

    Hi Everyone,

     

    Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.

     

    Thanks,

    Ben

GemmaQuaid's avatar
GemmaQuaid
New member | Level 2
2 months ago

I am trying to create a new file request but it's not working. When I click on it nothing happens at all. 

 

I've tried clearing cache and cookies and also from a incognito window but still nothing. 

 

Is there a known issue? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey GemmaQuaid - I just wanted to mention that our team is aware of this issue and currently looking into it.

     

    For more information and updates, you can have a  look at our status page as well.

    • jburger04's avatar
      jburger04
      New member | Level 2
      2 months ago

      Also keeping this conversation alive. I'm also having the same problem. I have a File Request button but it's non-functional. I can't get into any of my previous file requests, and the links I send from them go to a blank screen. I've cleared my cache and restarted to no avail. I was able to create a new file request on my smartphone but it also goes to a blank page. 

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi Everyone,

         

        Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.

         

        Thanks,

        Ben

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