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Forum Discussion
My file request link is suddenly opening to a white screen
Near the end of huge project that has directed folks to a request link. It did open to an upload screen, now it's a white page.
PLEASE HELP!!!
Hi Everyone,
Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.
Thanks,
Ben
I am trying to create a new file request but it's not working. When I click on it nothing happens at all.
I've tried clearing cache and cookies and also from a incognito window but still nothing.
Is there a known issue?
- Walter
Dropbox Staff
Hey GemmaQuaid - I just wanted to mention that our team is aware of this issue and currently looking into it.
For more information and updates, you can have a look at our status page as well.
Also keeping this conversation alive. I'm also having the same problem. I have a File Request button but it's non-functional. I can't get into any of my previous file requests, and the links I send from them go to a blank screen. I've cleared my cache and restarted to no avail. I was able to create a new file request on my smartphone but it also goes to a blank page.
BenDBXCommunity Manager
Hi Everyone,
Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.
Thanks,
Ben
