I've been banned from sharing links. What can I do?

[blindbat84]

So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, but no such luck. It gives a message on the site that I did something against the ToS but I have absolutely no idea how or when. This has been years and I never share links enough for it to have mattered until recently now that I'm doing tabletop gaming. Is there anything at all I can do to get this ban removed at all, I don't even know when this started or why.

[Megan]

Hey @Hrmanh, I hope you're doing well! 

I just sent you an email, in order for us to have a closer look into this. 

I'll be happy to see you there!

[Aljmzawi]

Same here,

Could you please help me with this issue as well?

[Megan]

Hi @Aljmzawi, let's see what we can find together on this!

Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

Have you recently shared a link which could have been downloaded many times, or a large file? Have you received any emails from us, informing you about the next steps, in order to remedy this? 

This will help me to assist further!

[oleg2bb]

I have the same problem, no hosting, no large amount of transfer, used at home, can you help me please?

[Walter]

Hi there @oleg2bb - would it be OK if I sent you an email to have a further look internally? 

[oleg2bb]

Yes sure.

[Walter]

Thanks a bunch @oleg2bb - you've got  

[DavidGilad]

I just had this happen. I received an email this morning saying my links were suspended for excessive bandwidth use. The email contains a link to upgrade your subscription so you could get more bandwidth. What it doesn't include, however, is the caveat that if you upgrade, your links will not be automatically restored. I found this out the hard way after I spent an extra $42 to upgrade my subscription, only for my links to remain suspended. After emailing support, I was told that upgrading does not remove the suspension - your links will remain suspended until the suspension time expires.

I know that the suspension email Dropbox sends doesn't directly state that links are restored immediately after upgrading, but omitting the fact that they're not from this email just seems like deception by omission, especially when you include a direct link to upgrade the subscription, and consider that link suspensions are frustrating enough that subscribers will do whatever they can to remove it.

I just wanted to submit this as a little PSA for anyone who might encounter this problem. This is incredibly frustrating and is making me want to move to a different platform. I've given Dropbox too much of my money to be having these problems.

[anonymous]

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[anonymous]

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