We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

adlbrk's avatar
adlbrk
Helpful | Level 6
6 months ago

I don't have the option to create a Word document in the Dropbox Android app

I can't create a word document from either libreoffice or microsoft word from within the dropbox app. I select a "create or upload file" within db app on android and only an option to create a "text file" emerges. Please advise. This has been going on for months.

Create
Dropbox Plus
Mobile
Sync
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey adlbrk, let's jump right into this! 

     

    Does this happen only when you use your Android device? If you try to create a file using our website, are you able to do so?

     

    Also, do you have the relevant LibreOffice or Microsoft app installed on your mobile app in order to do so? 

     

    Let me know more, and we'll take it from there!

    • adlbrk's avatar
      adlbrk
      Helpful | Level 6
      6 months ago

      correct, just when I use android. yes I have libreoffice installed on android

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the additional info, adlbrk.

         

        Can you try uninstalling both Dropbox and LibreOffice, restarting your phone and then reinstalling them, to see if that helps?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!