You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Christian A.8's avatar
Christian A.8
Explorer | Level 3
3 months ago

Memory leak in the mobile app on Android

Hi, I am using dropbox an various devices (Windows, Mac, iOS, iPadOS and Android). I prefer to keep all contents offline available, so I activated these options.   Right now, there is around 16...
Android
Mobile
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Christian A.8 - thanks for bringing this to our attention.


Just to clarify, how large are the files you've offlined on your Android device? Could you send us a screenshot of where you're spotting the memory discrepancy?

 

Also, what is your device's exact OS version and the version of the Dropbox mobile app?

 

Any additional information and/or screenshots are more than welcome! 

  • Christian A.8's avatar
    Christian A.8
    Explorer | Level 3
    3 months ago

    Hello, the largest file is around 800 MB, but this is an exception.

    There are many small JPGs and XLSX and also lots of mid-sized PDFs (50 to 200 mb)

     

    I've attached some screenshots:

    Windows 11 23H2, patch level October 2024

    iPhone 13 Pro - iOS 18.0.1

    Samsung Galaxy Phone A53, Android 14, latest patchlevel (no updates available)

    Samsung Galaxy tab S6, Android 12, latest patchlevel (also no updates available)

     

    Screenshots:

    [removed per the Community's Guidelines]

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Could you use the camera icon within your reply box to attach your screenshots instead of sending us 3rd party links Christian A.8? 

      • Christian A.8's avatar
        Christian A.8
        Explorer | Level 3
        3 months ago

        I've tried, but it didn't work. At least, I could not find an option to upload the screenshots.

        Embedding the URLs also didn't work.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!