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adlbrk's avatar
adlbrk
Helpful | Level 6
6 months ago

I don't have the option to create a Word document in the Dropbox Android app

I can't create a word document from either libreoffice or microsoft word from within the dropbox app. I select a "create or upload file" within db app on android and only an option to create a "text ...
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Dropbox Plus
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey adlbrk, let's jump right into this! 

 

Does this happen only when you use your Android device? If you try to create a file using our website, are you able to do so?

 

Also, do you have the relevant LibreOffice or Microsoft app installed on your mobile app in order to do so? 

 

Let me know more, and we'll take it from there!

  • adlbrk's avatar
    adlbrk
    Helpful | Level 6
    6 months ago

    correct, just when I use android. yes I have libreoffice installed on android

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for the additional info, adlbrk.

       

      Can you try uninstalling both Dropbox and LibreOffice, restarting your phone and then reinstalling them, to see if that helps?

      • adlbrk's avatar
        adlbrk
        Helpful | Level 6
        6 months ago
        it never does...but will try it again

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