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Forum Discussion
Error: "This link isn't quite right. Usually this happens when the link wasn't copied exact right"
I have been trying to share a FOLDER (not a link) with several of our music club members. About 1-2 weeks ago, members told me they could not access the folder because of the following error message. I am trying to share a FOLDER and NOT A LINK. Has anyone experienced this? We have a BASIC account which means no support, chat or phone calls to tech support! I am at my wits end after searching the internet and reading Dropbox help files! Any suggestions would be appreciated. I did clear my cookies, cache, browsing history. I'm using Microsoft Edge, Windows 11. Been using Dropbox for over 10 years and never have had a problem!
Karen
- Hannah
Dropbox Staff
Hey keturner12, thanks for bringing this to our attention.
Can you let me know when exactly they're getting this error?
Is it after they've added it to their account or when clicking on the folder through the email invitation?
If they go to the Shared tab in their account, can they access and add the folder from there?
Let me know how it goes.
Hi Hannah,
I checked with my customers and the folder is NOT added to their Dropbox account. It happens when they click on the shared link invite in the email I send them.
Another interesting thing is it's only happening with this one folder...I've tried other folders with them and they don't get the error with them.
Thank you for helping,
Karen
Hi again,
Just heard back from another customer who said when he clicks on the folder it says, "can't display the link."
KT
- The error occurs when they click on the link in the email invitation.
I’ll check if they can do anything from shared tab in Dropbox and get back to you. Thank you for replying. - Hannah
Absolutely, whenever you have an update, just let us know!
Did anyone manage to resolve this issue?
We have multiple folders some with a large number of users, however suddenly we are encountering this problem every time we share a problem.
As per everyone else, we are not sending a link, we're sharing a folder.
This is a huge problem for us - our team members require access to these folders urgently and there does not seem to be a solution anywhere?
