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Forum Discussion
Error: "This link isn't quite right. Usually this happens when the link wasn't copied exact right"
I have been trying to share a FOLDER (not a link) with several of our music club members. About 1-2 weeks ago, members told me they could not access the folder because of the following error message...
Hannah
Dropbox Staff
Dropbox StaffHey keturner12, thanks for bringing this to our attention.
Can you let me know when exactly they're getting this error?
Is it after they've added it to their account or when clicking on the folder through the email invitation?
If they go to the Shared tab in their account, can they access and add the folder from there?
Let me know how it goes.
Hi Hannah,
I checked with my customers and the folder is NOT added to their Dropbox account. It happens when they click on the shared link invite in the email I send them.
Another interesting thing is it's only happening with this one folder...I've tried other folders with them and they don't get the error with them.
Thank you for helping,
Karen
Hi again,
Just heard back from another customer who said when he clicks on the folder it says, "can't display the link."
KT
- Jay
Hi keturner12, is the error only for these two users?
Have you tested the link yourself in an incognito window while not logged into Dropbox to see if it works? Are you certain that the link hasn't changed when viewing the link settings?
