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Forum Discussion
Cannot ask for support / disable download option on a link with Dropbox Essentials
When I log into my account (Essentials) Chatbot can't help me since he says I do not have a paying account, I do.
The main reason I wanted to ask for help was that
I can't deactivate the download...
Hi Hannah,
I tried a new link, a new tab, incognito.
'link to view' I can now adjust to 'enable downloading'.
But the person I send it to can still however download files.
Yes, I can see the other options you mentioned
I keep on having more questions. Is it possible to talk to someone one-on-one?
Right now, it feels like a lot.
Hannah
Dropbox Staff
Dropbox StaffHey isabelle7890765, thanks for your reply.
Do you mean that the recipient of your link saw a "download" button on the link, even though downloads were disabled?
Is that what you see on your end as well, if you open the link through an incognito window?
Also, currently, the support options available to you, depend on your plan, but we can discuss anything you need here, as long as it doesn't require account specific info.
HI Hannah,
Yes, the other account keeps having the option to download, in shared files in Dropbox, after several new attempts on my part to disable. they are both my accounts so I am switching between them.
As mentioned before, I have the Essential plan. For now I keep having more questions than answers. It has been a week & I have come no further.
- Megan
Hey isabelle asking questions, I'd love to have a visual of this too, if possible.
Would you mind sending us a few screenshots of your plan page on the Dropbox account that you're failing to disable downloads, along with one screenshot of the link's settings?
